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| For the friendliest bears on the web. | About Us All our gift are despatched on a next day delivery with royal or our couriers Citylink. This ensures your order arrives quickly and safely. Postage is £4.00We must receive your order by 4.00pm to ensure next day delivery, orders for Monday must be received by 4.00pm on Friday.Saturday deliveries cannot be guaranteed.If you are in Europe estimated bear arrival is 3-5 days at £10.00.Outside Europe 7 days or more at £10.00To post a bear to America will take approx 5 days and costs £15.00 Bearz.biz are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@teddybeargiftshop.co.ukOur Contact details:Teddy Bear Gift ShopBarnsole House, Barnsole Rd, Staple, Kent, CT3 1LEPhone:01304 813337 Fax: 01304 812240 |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Visa, Mastercard, Switch, Solo and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| If you require your order delivered the next day please order before 3pm. If you would like your item delivered on a Monday please order before 3pm on Friday. PostageAll our bears are now despatched by next day delivery for £4.00 this way we can ensure our gift arrives safely and on time.If you are in Europe estimated bear arrival is 3-5 days at £20.00. (Please note these times are not guaranteed and it may take longer for the item to arrive at it's destination)Outside Europe 7 days or more at £25.00 (Please note these times are not guaranteed and it may take longer for the item to arrive at it's destination)To post a bear to America will take 2-3 weeks and costs £30.00 (Please note these times are not guaranteed and it may take longer for the item to arrive at it's destination)All deliveries require a signature. Where Royal Mail or our courier have attempted a delivery and no-one is present at the delivery address to sign for the package, a card will be left notifying of the delivery attempt. All deliveries, including details of who signed for the package, are available to us after 5.30pm on the date of delivery. NO REFUNDS can be offered for deliveries which are delayed beyond our immediate control. Should your product arrive in a damaged condition or be lost, we will either refund your full payment or despatch another greeting or gift to the same value. Evidence of these circumstances will always be required by us and Royal Mail. We cannot be held responsible for late delivery by Royal Mail and our couriers due to local holiday, adverse weather conditions which may hinder transportation of goods, industrial action of postal workers and other incidents which are beyond our immediate control. In such instances, we may only on occasion, be able to offer a refund of the postage incurred for delivery of your goods.Please contact us for more information and prices for shipping abroad. |
| Delivery Schedule We process your order as soon as it is received. All orders are despatched on a next day service. We use Royal Mail and City link couriers to deliver your gift. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction, if you are not satisfied in any way please contact us on 01304 813337 and we will try to resolve the problem. |
| Reaching Us If you need to reach us, please call on International +44 1304 813337 or fax us on 01304 812240 or write to us at Teddy Bear Gift Shop, Barnsole house, Barnsole Rd, Staple, CT3 1LE |
| Privacy Policy TeddyBearGiftShop.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If you are not satisfied with a product you have bought from us, please contact us with the full details of your complaint and we will do every thing in our power to put things right. Please contact us on 01304 813337 or email us on complaints@teddybeargiftshop.co.uk |
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